TheraPexa Neck and Shoulder Massager

✍️ WHY US?

We work directly with manufacturers all over the world to ensure the best quality of our products. We have Quality Control department which help us to keep our promise!

✅ Priceis always competitive.

✅ Awesome Customer Service.

✅ Amazing Products along with High Quality.

✅ Read reviews from our lovely customers.

👉 CLICK ADD TO CART TO ENJOY THE COMFY!

🎁 *Limited Items Available In Stock! Not Sold In Stores*

The Checkout Process is Guaranteed to be 100% Safe and Secure with Visa, Mastercard, AMex, Discover, Apple Pay or PayPal.

🤩 100% Satisfaction Guaranteed With Every Order ❤️

👍 MONEY BACK GUARANTEE

We want you to be 100% satisfied with the products you buy from us. If for ANY reason you are not satisfied with your purchase, we offer iron-clad money back guarantee.

Return and Refund

✅ Order Cancellation

To cancel an order, please email us at supports@airvitax.com before shipment. Submission of a cancellation request does not guarantee approval. If successfully canceled, you will receive an email confirmation within 24 hours, and a 4.5% transaction processing fee will be applied to the refunded amount.

Once the order has been shipped, we are unable to cancel it. However, you may refuse the package. In such cases, a 4.5% transaction processing fee will be charged. This fee is retained by the financial service provider that processed your payment, not by AIRVITAX. The fee can be waived if you opt for a product exchange. Additionally, customers are responsible for return shipping costs.

Please choose carefully, and feel free to contact our team for assistance in selecting the correct product.

Return

Please read the following carefully to understand our returns policy and restocking fees, which apple to all product sold by AIRVITAX. Purchases made between November 21st and December 24th can be returned until January 6th of the following year. Please note, that the item needs to be in new and unused condition to qualify for a full refund with no restocking fee, less shipping charges.

✅ Note:

1. For orders with suspected fraudulent payments, or high chargeback risk on the shopify payment gateway system, we reserve the right to refuse to ship the goods, and return the money. In these cases, we will charge a 4.5% transaction processing fee. This fee is retained by the financial service provider that processed your payment, not AIRVITAX.

2. For orders with suspected fraudulent shipping addresses or high risk of refunds, such as shipping addresses at warehouses, shopify payment gateway systems, we reserve the right to refuse shipment and return the money. In these cases, we will charge a 4.5% transaction processing fee. This fee is retained by the financial service provider that processed your payment, not AIRVITAX.

For Non-Quality Issues

(1) The product is new and unused:

Within 14 days of receipt: Only the return shipping fee will be deducted, along with a 4.5% transaction processing fee. This fee is not retained by AIRVITAX but by the financial service provider that handled your online payment.

(2) The product has been used:

Within 14 days of receipt: The return shipping fee will be deducted, and an additional 20% restocking fee will apply.

Note: The item must be in 100% or better condition, and in original packaging.

✅ Note: Returns are not accepted for any products after 14 days from the date of receipt.

For Quality Issues

(1) Within 14 days of receipt: A full refund will be provided, with no return shipping or processing fees charged (for critically damaged items or items affecting functional use). Alternatively, the customer may choose to exchange for another item, with no additional return shipping costs required.

✅ Note: Please remember that our AIRVITAX team will investigate into the quality issues carefully. If there is any damage to the item is found intentional and man-made, we will still charge the return shipping fee.

*Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form.

(2) After 14 days of receipt:

Depending on the specific circumstances, we may charge the customer a return shipping fee. Please contact our customer support team at supports@airvitax.com, and they will determine the payment method.

The following situations will be seen as normal and will not apply to the free replacement or refund policy:

A) Minor damage to the outer packaging.

B) Damage to parts or wearing parts after excessive use.

C) Damage to parts or wearing parts after using for a certain while or a certain number of times.

✅ Note: All returns require the original packaging supplies and shipping box. Product must not have any wear, dirt, scratches, and must be in the same packaging and condition as you received them, and must include all items in the box.

Additional Return Policies:

New Unused Items (Within 14 Days):

Full refund available

Return shipping charges apply:

* $15 for country Europe, Oceania

* $10 for country US, CA. 

✅ Note: All returns require the original packaging supplies and shipping box. Products must not have any wear, dirt, or scratches and must be in the same packaging and condition as you received them.

Start My Return

To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence. Click here to submit a return request, or contact us at supports@airvitax.com. If your return is approved, we will provide you with a return shipping label.

If the customer decides to arrange the return shipment and the request has been confirmed by the AIRVITAX customer service team, the customer is responsible for ensuring the safe shipment and successful return. Items returned without prior approval will not be accepted. AIRVITAX is not liable for the cost of return shipping arranged by the customer nor for any lost return packages. We sincerely appreciate your cooperation!

Refund

Refunds will be processed within 10-15 business days after we receive and inspect the returned package. Once we confirm the returned product meets our return conditions, we will deduct any applicable fees and issue the remaining refund to the customer's original payment method.

If the refund has not been credited to your account after 7 days, we recommend contacting your credit card company and/or bank. Please note that delays may occur due to the varying procedures of financial institutions.

Scope of Application

This return policy applies only to products purchased through the AIRVITAX official website (https://airvitax.com). Purchases made through other channels, such as Amazon or offline dealers, are not covered by this policy. Customers must adhere to the return policies of the respective platforms or dealers.

Contact Us

• Address: 1420 Tamarind Avenue, Rialto CA 92376
• Mon–Fri 9:00am – 5:00pm PST
• Tel: +1 (209) 209-9992
• Email: supports@airvitax.com

Addresses To Which We Ship

United States: We offer shipping to the 48 contiguous states. Unfortunately, we are unable to ship to Hawaii, Puerto Rico, Alaska, or other U.S. territories at this time. Additionally, we do not ship to P.O. boxes, APO, or military addresses.

Canada: We provide shipping to all provinces across Canada, though we do not ship to P.O. boxes, APO, or military addresses.

Europe, Oceania: We provide shipping to all country across Europe, Oceania, though we do not ship to P.O. boxes, APO, or military addresses.

Please Note: All of our products include taxes, meaning no additional taxes will be applied when purchasing from our U.S. or Canadian official online stores ( airvitax.com ).

Shipping Time & Shipping Fees

Pre-order Products:

For pre-orders/backorders, please refer to the shipping date on the product page.

Note: If you order multiple item types in one order, we will usually ship them separately. If you do not receive everything at once, please don’t worry.

Order Tracking

Once your order has been shipped, we will send you an email containing your tracking details so you can follow the shipment process (please note, the tracking number will become active within 24 hours, and there may be delays during weekends and holidays. Click here to track your order).

If, for any reason, you do not receive this email or need further shipping information, please email us at supports@airvitax.com, and we will resolve the issue within 48 hours.

Address Change

Please submit any address change requests within 90 minutes of placing your order. Click here to submit your address change request, and we will process it free of charge.

If more than 90 minutes have passed since you placed your order, you can still prioritize submitting an address change request by clicking here. If the change is successful, there will be no charge. If the change is unsuccessful, the shipment may have already been dispatched.

In that case, you can refuse the package, but we will charge a shipping. (We will notify you via email regardless of whether the address change is successful.)

Missed Deliveries

If the shipping carrier has made multiple delivery attempts but the package remains undelivered due to no one being available to receive it, and it is returned to us, We will charge the shipping fee, and if the customer wants to redeliver we will charge the shipping fee again for the next delivery.

Lost Items

If you have not received your product but the tracking number shows the items as delivered, please contact us within 5 business days. After 5 business days, we will no longer be able to handle this issue, and you will need to contact the shipping carrier directly to resolve it.

In very rare cases, shipments may be slightly delayed. If you do not receive your order within 20 business days, please feel free to reach out to us at supports@airvitax.com. To ensure we can assist you effectively, please provide your order number and any other relevant information when contacting us.

Note: We are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

Contact Us

• Address: 1420 Tamarind Avenue, Rialto CA 92376
• Mon–Fri 9:00am – 5:00pm PST
• Tel: +1 (209) 209-9992
• Email: supports@airvitax.com